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Frequently Asked Questions

What happens if I forget my username or password?

If you cannot remember your login information, recover your password here and we will send this information to the email address associated with your account.

Can I share my account with a co-worker?

No. Your course is limited to single user access. If co-workers need access to training, they should contact their Manager.

What if I need help?

If you have questions about course content, please contact your Manager. If you have a question about your account, create a support ticket. Our support team will assist you.

I finished a module for CASAP and it's not generating a Certificate of Completion?

You are required to complete two modules, one for Vancouver Site-Specific Training and one for National Training in order to produce a Certificate of Completion.